Total Quality Management (TQM)

Our quality business approach is based on:

• Customer Focus: Meeting and exceeding customer expectations.

• Continuous Improvement: improving all processes, products, and services. 

• Employee Involvement: encouraging the active participation of all employees in the decision-making process and improvement activities. 

• Process Approach: a review of the organizational processes as interconnected and interdependent. Improving individual processes can lead to the overall improvement in the organization's performance.

• Data-Driven Decision Making: make informed decisions based on data and analysis. This includes collecting and analyzing data related to processes, customer feedback, and other relevant factors.

• Strategic Approach: TQM is commonly incorporated into an organization's strategic planning, constituting more than isolated tasks; rather, it embodies a holistic methodology for overseeing the entirety of the organization.

• Supplier Relationships: working closely with suppliers to ensure the quality of inputs. Good relationships with suppliers can contribute to the overall quality of the final product or service.

• Leadership Commitment: Successful implementation of TQM requires strong leadership commitment. Leaders set the tone for quality throughout the organization.